Frequently Asked Questions
Everything you need to know about your LoveShackFancy order.
What is your return policy?
We accept returns on unworn, unwashed, and unaltered items with original tags attached within 30 days of the delivery date. Please note that items marked as Final Sale cannot be returned or exchanged.
How do I care for my silk and lace garments?
Due to the delicate nature of our fabrics, we recommend dry cleaning for most items. Always check the specific care label inside your garment for detailed instructions to ensure its longevity.
When will my order ship?
Standard orders are typically processed within 2-3 business days. Once shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs duties.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly, which means we have a very limited window to make changes. Please contact our Customer Service team immediately, and we will do our best to accommodate your request.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Afterpay for flexible installment payments.